MyKuroot Return, Replace, and Refund Policy

Interpretation and Definitions

• Company: Refers to MyKuroot Information Technology, also referred to as "We", "Us", or "Our".
• Goods: Products offered for sale on our website.
• Order: Any purchase you make through our website.
• Service: Refers to our website and related services.
• Website: www.mykuroot.com
• You/Customer: The individual, company, or legal entity making a purchase on the website.

Order Cancellation Rights

You may cancel your order within 24 hours only for the following reasons:

• Receiving a damaged product.
• Receiving a product different from what you ordered.

To exercise this right, you must notify us with a clear statement via email: [email protected].

Conditions for Returns

To be eligible for a return, products MUST:

• Be returned within 7 days of receipt.
• Be in their original condition and packaging.

Non-Returnable Products

• Customized or personalized items.
• Products that, due to their nature, are unsuitable for return or are perishable.
• Products that were unsealed after delivery for health or hygiene reasons.
• Products that are inseparably mixed with other items after delivery.

Refunds

• Refunds will be processed within 7 business days from the day we receive the returned goods.
• Refunds will use the same payment method as the original purchase.
• Discounted or promotional items are NOT refundable unless damaged or incorrect.

Returning Goods

Customers are responsible for return shipping costs unless the return is due to our error (damaged/wrong product).

We recommend using a secure and trackable shipping service. We are not responsible for lost or damaged items during shipping.

Contact Us

For any questions regarding returns, replacements, or refunds, you can contact us via:

Our social media accounts.

Email: [email protected]